SRWC Road Works Monitoring Report 2024-25

Performance Indicator Reports

Performance Review Rating 2024/25

This is a list of all organisations who are active in Scotland and the rating given to them by the Commissioner in their Annual Performance Review for the period 1 April 2024 to 31 March 2025.

Table D.1 – Performance review rating 2024/25

Type	Organisation	Rating
RA	Aberdeen City Council	Well Managed
RA	Aberdeenshire Council	Satisfactory
RA	Angus Council	Satisfactory
RA	Argyll & Bute Council	Satisfactory
RA	City of Edinburgh Council	Unsatisfactory
RA	Clackmannanshire Council	Unsatisfactory
RA	Comhairle nan Eilean Siar	Well Managed
RA	Dumfries & Galloway Council	Unsatisfactory
RA	Dundee City Council	Satisfactory
RA	East Ayrshire Council	Well Managed
RA	East Dunbartonshire Council	Satisfactory
RA	East Lothian Council	Unsatisfactory
RA	East Renfrewshire Council	Unsatisfactory
RA	Falkirk Council	Satisfactory
RA	Fife Council	Satisfactory
RA	Glasgow City Council	Unsatisfactory
RA	Highland Council	Satisfactory
RA	Inverclyde Council	Unsatisfactory
RA	Midlothian Council	Satisfactory
RA	Moray Council	Satisfactory
RA	North Ayrshire Council	Satisfactory
RA	North Lanarkshire Council	Satisfactory
RA	Orkney Islands Council	Satisfactory
RA	Perth & Kinross Council	Satisfactory
RA	Renfrewshire Council	Satisfactory
RA	Scottish Borders Council	Satisfactory
RA	Shetland Islands Council	Satisfactory
RA	South Ayrshire Council	Satisfactory
RA	South Lanarkshire Council	Satisfactory
RA	Stirling Council	Well Managed
RA	Tay Road Bridge Joint Board	Well Managed
RA	Transport Scotland	Satisfactory
RA	West Dunbartonshire Council	Well Managed
RA	West Lothian Council	Satisfactory
Electricity	Eclipse Power Networks Limited	Satisfactory
Electricity	Electricity Network Company Ltd	Satisfactory
Electricity	Energy Assets Networks	Unsatisfactory
Electricity	ESP Electricity Limited	Unsatisfactory
Electricity	Indigo Power	Unsatisfactory
Electricity	Last Mile Electricity Limited	Unsatisfactory
Electricity	mua Electricity Limited	Satisfactory
Electricity	Optimal Power Networks Limited	Unsatisfactory
Electricity	Scottish Hydro Electric Power Distribution	Unsatisfactory
Electricity	SP Energy Networks	Unsatisfactory
Gas	Energy Assets Pipelines	Unsatisfactory
Gas	ES Pipelines Limited	Satisfactory
Gas	GTC Pipelines Limited	Satisfactory
Gas	Indigo Pipelines	Unsatisfactory
Gas	Last Mile Gas Limited	Unsatisfactory
Gas	mua Gas Limited	Satisfactory
Gas	National Gas Transmission Plc	Unsatisfactory
Gas	SGN	Unsatisfactory
Other	Network Rail	Satisfactory
Other	Royal Mail	Unsatisfactory
Pipeline	Ineos Chemicals Grangemouth Ltd	Satisfactory
Telecoms	Arqiva	Unsatisfactory
Telecoms	BT	Unsatisfactory
Telecoms	CityFibre Metro Networks Ltd	Satisfactory
Telecoms	Commsworld Limited	Satisfactory
Telecoms	Converged Communication Solutions Limited	Unsatisfactory
Telecoms	Cornerstone Telecommunications Infrastructure Limited	Satisfactory
Telecoms	EE Limited	Satisfactory
Telecoms	Freshwave Facilities Limited	Unsatisfactory
Telecoms	GoFibre Holdings Limited	Satisfactory
Telecoms	Hutchison 3G	Satisfactory
Telecoms	Hyperoptic	Satisfactory
Telecoms	InFocus Public Networks	Satisfactory
Telecoms	Internetty Limited	Unsatisfactory
Telecoms	Lothian Broadband Networks Limited	Unsatisfactory
Telecoms	Lumen Technologies UK Limited	Satisfactory
Telecoms	Neos Networks	Satisfactory
Telecoms	Netomnia Limited	Satisfactory
Telecoms	Nexfibre Networks Limited	Satisfactory
Telecoms	Open Fibre Networks Ltd	Well Managed
Telecoms	Persimmon Homes Limited	Satisfactory
Telecoms	Sky UK	Well Managed
Telecoms	Telefonica UK	Satisfactory
Telecoms	Trooli Ltd	Satisfactory
Telecoms	Verizon	Unsatisfactory
Telecoms	Virgin Media Limited	Unsatisfactory
Telecoms	Vodafone Limited	Satisfactory
Telecoms	Voneus Limited	Unsatisfactory
Telecoms	Zayo	Unsatisfactory
Water	Scottish Water	Unsatisfactory

Note: Utility companies who carried out no works over the period have been omitted.

Actual starts (roads authority and utility company)

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Subject to the location and duration of the works, utility companies and roads authorities are required to register advance notifications on the Scottish Road Works Register. 

When road works commence on site, organisations are required to register an actual start notice within two hours of the works commencing. 

Since virtually all works carried out in Scotland require a notice to show when works started, the Commissioner uses a count of these types notices as a proxy for a count of how many road works take place in Scotland.

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This indicator shows the number of actual start notices registered on the SRWR by roads authorities and utility companies, including emergency and urgent works.

 

Table D.2 – Roads authority and utility company noticing actual starts (Source: SRWR Report 9a)

Period	Roads Authority	Utility Company
2020/21 Q1	3,388	18,101
2020/21 Q2	7,990	23,519
2020/21 Q3	7,316	24,325
2020/21 Q4	8,019	27,066
2021/22 Q1	9,820	26,083
2021/22 Q2	9,076	26,179
2021/22 Q3	7,458	25,253
2021/22 Q4	9,515	28,359
2022/23 Q1	10,018	28,217
2022/23 Q2	9,439	27,100
2022/23 Q3	8,472	26,695
2022/23 Q4	10,908	30,023
2023/24 Q1	12,466	29,519
2023/24 Q2	11,182	30,404
2023/24 Q3	9,451	28,818
2023/24 Q4	10,665	30,642
2024/25 Q1	11,423	30,893
2024/25 Q2	11,743	30,696
2024/25 Q3	9,227	29,679
2024/25 Q4	10,948	31,686

Roads authority and utility company Potential Noticing Failures 

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All eligible road works carried out by utility companies and roads authorities are required to be registered by recording a notice of the works on the Scottish Road Works Register. All eligible road works carried out by utility companies and roads authorities are required to be registered by recording a notice of the works on the Scottish Road Works Register. The register analyses these notices for failure to comply with the requirements set out in NRSWA and associated legislation. These failures are referred to as Potential Noticing Failures.

For works by utility companies, these potential noticing offences are reviewed by a roads authority who may impose a Fixed Penalty Notice (FPN) for the failure to comply with NRSWA.

For roads authorities, the Commissioner uses these potential noticing failures for comparison of their performance with the utility companies. Roads authority works are not subject to FPNs.

It is expected that all roads authorities and utility companies will not have a failure rate higher than 4%.

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This indicator compares the average Potential Noticing Failure rate of all utility companies against the average Potential Noticing Failure rate of all roads authorities. 

Table D.3 – Roads authority and utility company Potential Noticing Failures as a percentage of actual starts (Source: SRWR Report 2a and SRWR Report 9a)

Period	Roads Authorities	Utility Companies
2020/21 Q1	3.7%	5.0%
2020/21 Q2	7.7%	6.1%
2020/21 Q3	6.0%	6.3%
2020/21 Q4	4.8%	5.1%
2021/22 Q1	4.0%	6.9%
2021/22 Q2	3.1%	5.8%
2021/22 Q3	3.2%	7.0%
2021/22 Q4	3.0%	6.4%
2022/23 Q1	3.3%	5.4%
2022/23 Q2	2.8%	5.8%
2022/23 Q3	3.5%	5.3%
2022/23 Q4	2.6%	5.1%
2023/24 Q1	6.1%	8.9%
2023/24 Q2	5.9%	7.4%
2023/24 Q3	5.3%	6.4%
2023/24 Q4	3.7%	4.9%
2023/24 Q1	4.6%	5.2%
2023/24 Q2	4.1%	4.6%
2023/24 Q3	5.2%	5.5%
2023/24 Q4	3.3%	4.6%

This indicator shows the average Potential Noticing Failure rate of each roads authority. 

Table D.4 – Roads authority Potential Noticing Failures as a percentage of actual starts (Source: SRWR Report 2a and SRWR Report 9a)

Roads Authority	2020/21	2021/22	2022/23	2023/24	2024/25
Aberdeen City Council	5.5%	3.8%	2.6%	7.5%	2.1%
Aberdeenshire Council	6.9%	6.4%	8.4%	9.6%	3.6%
Angus Council	3.4%	1.4%	9.3%	1.5%	1.2%
Argyll & Bute Council	13.7%	4.1%	3.2%	7.1%	1.7%
City of Edinburgh Council	9.4%	5.5%	9.7%	13.9%	9.4%
Clackmannanshire Council	6.1%	8.8%	11.7%	10.2%	5.4%
Comhairle nan Eilean Siar	1.0%	1.2%	2.7%	3.4%	2.1%
Dumfries & Galloway Council	12.0%	8.6%	7.0%	4.7%	11.9%
Dundee City Council	17.6%	9.8%	5.0%	9.4%	0.9%
East Ayrshire Council	10.5%	4.1%	2.8%	1.8%	3.3%
East Dunbartonshire Council	2.5%	1.6%	0.8%	2.3%	4.7%
East Lothian Council	19.7%	2.3%	2.3%	4.9%	5.3%
East Renfrewshire Council	5.6%	3.6%	4.7%	6.3%	6.5%
Falkirk Council	6.8%	4.6%	5.9%	5.7%	5.7%
Fife Council	6.9%	4.5%	4.5%	3.1%	2.9%
Glasgow City Council	17.9%	7.8%	3.0%	4.7%	8.7%
Highland Council	11.4%	9.0%	1.4%	3.1%	2.4%
Inverclyde Council	1.4%	2.4%	2.9%	3.8%	8.3%
Midlothian Council	4.0%	0.0%	0.5%	9.3%	4.8%
Moray Council	12.1%	5.3%	7.1%	13.1%	2.3%
North Ayrshire Council	15.2%	2.0%	2.8%	7.3%	3.9%
North Lanarkshire Council	3.8%	2.0%	2.1%	5.7%	3.2%
Orkney Islands Council	21.5%	9.7%	12.0%	7.3%	2.2%
Perth & Kinross Council	3.0%	5.6%	5.3%	5.6%	0.8%
Renfrewshire Council	3.7%	1.2%	5.2%	12.9%	1.5%
Scottish Borders Council	7.3%	4.1%	3.2%	3.1%	1.8%
Shetland Islands Council	10.4%	7.9%	7.8%	8.8%	5.8%
South Ayrshire Council	5.8%	3.6%	2.2%	1.1%	0.9%
South Lanarkshire Council	6.1%	5.2%	1.6%	2.8%	6.1%
Stirling Council	14.8%	2.8%	3.9%	4.4%	1.4%
Tay Road Bridge Joint Board	200.0%	0.0%	16.7%	0.0%	0.0%
Transport Scotland	3.1%	1.3%	1.5%	4.1%	3.5%
West Dunbartonshire Council	5.2%	3.8%	2.3%	5.4%	4.5%
West Lothian Council	4.3%	1.8%	3.8%	2.9%	8.0%

This indicator shows the average Potential Noticing Failure rate of each utility company.

Table D.5 – Utility company Potential Noticing Failures as a percentage of actual starts (Source: SRWR Report 2b and SRWR Report 9a)

Utility Company	2020/21	2021/22	2022/23	2023/24	2024/25
Arqiva	0.0%	66.7%	66.7%	200.0%	150.0%
Broadband for the Rural North Limited	N/A	N/A	N/A	N/A	-
BT	3.7%	4.2%	6.1%	8.9%	5.7%
CityFibre Metro Networks Ltd	5.6%	4.0%	3.4%	3.2%	2.3%
Commsworld Limited	0.0%	6.8%	2.8%	1.1%	0.4%
Converged Communication Solutions Limited	N/A	N/A	100.0%	28.6%	50.0%
Cornerstone Telecommunications Infrastructure Limited	N/A	N/A	N/A	0.0%	1.0%
Eclipse Power Networks Limited	N/A	N/A	N/A	N/A	0.0%
EE Limited	5.6%	3.3%	5.1%	4.6%	4.1%
Electricity Network Company Ltd	N/A	N/A	N/A	0.0%	0.0%
Energy Assets Networks	N/A	N/A	11.1%	21.2%	17.0%
Energy Assets Pipelines	14.9%	10.3%	8.9%	4.9%	12.5%
ES Pipelines Limited	50.8%	42.5%	2.8%	66.1%	25.5%
ESP Electricity Limited	-	100.0%	35.7%	3.0%	13.3%
Freshwave Facilities Limited	N/A	N/A	N/A	N/A	161.5%
Fulcrum Pipeline Limited	46.2%	42.9%	20.0%	0.0%	-
Glide Fibre Ltd	-	-	-	-	-
GoFibre Holdings Limited	N/A	42.5%	2.7%	5.0%	7.6%
Grain Communications	N/A	N/A	N/A	100.0%	-
GTC Pipelines Limited	7.9%	3.1%	1.7%	1.0%	7.1%
Hutchison 3G	N/A	N/A	20.4%	6.6%	9.5%
Hyperoptic	17.0%	25.1%	19.0%	14.4%	7.5%
Indigo Pipelines	N/A	0.0%	0.0%	100.0%	85.7%
Indigo Power	N/A	50.0%	-	-	500.0%
Ineos Chemicals Grangemouth Ltd	N/A	N/A	N/A	N/A	0.0%
INEOS FPS	0.0%	-	-	-	-
InFocus Public Networks	N/A	N/A	N/A	N/A	0.0%
Internetty Limited	N/A	N/A	45.5%	0.0%	57.1%
Last Mile Electricity Limited	8.8%	10.9%	11.1%	14.0%	21.3%
Last Mile Gas Limited	4.2%	6.2%	15.1%	12.2%	3.4%
Lothian Broadband Networks Limited	0.0%	15.7%	14.2%	5.8%	5.0%
Lumen Technologies UK Limited	50.0%	N/A	0.0%	0.0%	0.0%
Moray Offshore Windfarm (West) Limited	N/A	N/A	-	83.3%	-
mua Electricity Limited	65.4%	36.7%	4.7%	4.5%	6.5%
mua Gas Limited	100.0%	N/A	N/A	0.0%	50.0%
National Gas Transmission Plc	-	-	121.4%	41.2%	121.4%
Neos Networks	7.4%	1.3%	0.4%	3.6%	0.0%
Netomnia Limited	N/A	N/A	8.8%	8.1%	3.6%
Network Rail	3.9%	3.4%	3.1%	4.1%	3.8%
Nexfibre Networks Limited	N/A	N/A	6.0%	9.1%	3.9%
Open Fibre Networks Ltd	N/A	N/A	N/A	0.0%	4.7%
Optimal Power Networks Limited	N/A	N/A	50.0%	200.0%	120.0%
Persimmon Homes Limited	N/A	-	33.3%	0.0%	0.0%
Petroineos Manufacturing Scotland Ltd	-	-	-	-	-
Royal Mail	25.3%	0.0%	10.9%	25.0%	11.1%
Scottish Hydro Electric Power Distribution	8.2%	9.6%	6.8%	13.4%	6.4%
Scottish Water	3.4%	4.5%	3.6%	4.4%	3.8%
SGN	7.9%	6.6%	6.0%	7.3%	4.4%
Sky UK	0.0%	N/A	0.0%	0.0%	0.0%
SP Energy Networks	5.8%	8.1%	8.1%	6.9%	4.7%
Telefonica UK	11.6%	4.1%	2.2%	3.7%	4.1%
Trooli Ltd	7.1%	28.0%	9.2%	27.0%	4.7%
Verizon	50.0%	10.0%	0.0%	71.4%	42.9%
Virgin Media Limited	13.6%	19.3%	3.9%	3.7%	6.2%
Vodafone Limited	4.1%	2.3%	12.0%	4.3%	1.7%
Voneus Limited	N/A	N/A	14.4%	27.3%	4.3%
Zayo	20.0%	54.5%	30.0%	108.7%	42.9%

Notes: 
“N/A” indicates the organisation was not using the SRWR (i.e. not considered an undertaker at that time). 
“-“ indicates the organisation did not undertake any works in that year.

Fixed Penalty Notices (FPNs) issued to utility companies

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All eligible road works carried out by utility companies and roads authorities are required to be registered by recording a notice of the works on the Scottish Road Works Register. The register analyses these notices for failure to comply with the requirements set out in NRSWA and associated legislation. These failures are referred to as Potential Noticing Failures.

For utility company works each potential noticing offence is then reviewed by a roads authority who may impose a Fixed Penalty Notice (FPN) for the failure to comply with NRSWA. When an authority issues a FPN these are referred to as Actual FPNs.

Roads authorities are not required by legislation to issue FPNs, although to do so is considered good practice by the Commissioner. 

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Potential Noticing Failures compared with Actual FPNs

This indicator compares the number of Potential Noticing Failures flagged automatically by the register with the number of Actual FPNs that were issued by the authorities.

Table D.6 – Potential Noticing Failures compared with Actual FPNs issued to utility companies (Source: SRWR Report 1)

Period	Potential FPNs	Actual FPNs
2020/21 Q1	944	301
2020/21 Q2	1,520	297
2020/21 Q3	1,624	720
2020/21 Q4	1,417	561
2021/22 Q1	1,813	666
2021/22 Q2	1,548	950
2021/22 Q3	1,816	724
2021/22 Q4	1,864	856
2022/23 Q1	1,569	656
2022/23 Q2	1,621	731
2022/23 Q3	1,474	747
2022/23 Q4	1,580	734
2023/24 Q1	2,654	883
2023/24 Q2	2,291	1,013
2023/24 Q3	1,898	762
2023/24 Q4	1,544	790
2024/25 Q1	1,669	617
2024/25 Q2	1,464	661
2024/25 Q3	1,669	758
2024/25 Q4	1,521	665

Actual FPNs issued by roads authorities 

This indicator shows the actual FPNs issued by each roads authority. FPNs can be withdrawn, if a utility company were to dispute the reason for the FPN and their reasons are upheld. The figures below calculate the number of actual FPNs issued with the number of withdrawn FPNs subtracted from this figure. Due to the delay between the withdrawal of the FPN and the production of the reports this can lead to situations where FPNs are withdrawn in a later quarter than they are issued. This can lead to the number of actual FPNs being shown as a negative number.

Table D.7 – Actual FPNs issued by roads authorities (Source: SRWR Report 1)

Roads Authority	2020/21	2021/22	2022/23	2023/24	2024/25
Aberdeen City Council	26	313	295	159	107
Aberdeenshire Council	32	31	38	159	122
Angus Council	0	0	0	0	0
Argyll & Bute Council	136	169	218	283	200
City of Edinburgh Council	501	796	491	545	487
Clackmannanshire Council	0	0	17	0	17
Comhairle nan Eilean Siar	0	0	0	0	0
Dumfries & Galloway Council	-5	0	0	38	0
Dundee City Council	0	0	0	0	53
East Ayrshire Council	13	37	8	34	0
East Dunbartonshire Council	191	182	468	542	37
East Lothian Council	0	9	3	24	185
East Renfrewshire Council	0	0	0	0	55
Falkirk Council	0	0	0	0	0
Fife Council	0	0	0	0	0
Glasgow City Council	0	0	1	173	66
Highland Council	34	83	68	145	186
Inverclyde Council	0	11	20	63	23
Midlothian Council	54	80	150	95	52
Moray Council	0	0	0	0	0
North Ayrshire Council	28	98	83	153	70
North Lanarkshire Council	159	302	236	235	220
Orkney Islands Council	0	0	0	0	0
Perth & Kinross Council	0	0	0	0	0
Renfrewshire Council	0	0	0	14	117
Scottish Borders Council	68	53	21	-15	0
Shetland Islands Council	0	0	0	0	0
South Ayrshire Council	0	0	0	0	0
South Lanarkshire Council	257	485	366	307	244
Stirling Council	43	62	34	101	125
Transport Scotland	10	13	26	-12	0
West Dunbartonshire Council	12	11	10	21	19
West Lothian Council	166	266	164	104	154

Works that Overran 

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Works that overrun occur when a works completion notice is recorded on the register, with a completion date later than the expected completion date, without a works extension being recorded.

An organisation with a high number of works that overran could indicate that the organisation is not keeping information on the register up to date.

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This indicator records the percentage of works with a registered start date in the SRWR where works did not finish when expected.

Table D.8 – Overrunning works as a percentage of actual starts (Source: SRWR Report 6 and SRWR Report 9a) 

Period	Roads Authorities	Utility Companies
2020/21 Q1	0.5%	1.9%
2020/21 Q2	0.4%	2.9%
2020/21 Q3	0.4%	2.3%
2020/21 Q4	0.2%	1.8%
2021/22 Q1	0.2%	2.3%
2021/22 Q2	0.2%	2.2%
2021/22 Q3	0.3%	2.2%
2021/22 Q4	0.2%	1.7%
2022/23 Q1	0.3%	2.7%
2022/23 Q2	0.2%	2.8%
2022/23 Q3	0.3%	3.6%
2022/23 Q4	0.3%	1.8%
2023/24 Q1	0.6%	2.0%
2023/24 Q2	0.8%	2.1%
2023/24 Q3	0.7%	1.7%
2023/24 Q4	0.5%	0.9%
2024/25 Q1	0.5%	1.2%
2024/25 Q2	0.4%	2.1%
2024/25 Q3	0.4%	1.4%
2024/25 Q4	0.4%	0.9%

Unplanned works 

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Where works are required by a roads authority or utility company to react to an emergency, urgent or dangerous situation, they are considered to be unplanned works. Due to the nature of these works the notices required have shorter or non-existent notice periods as the works need to be started as soon as possible,

A large proportion of works being recorded as unplanned works could indicate an organisation is not planning their works correctly.

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This indicator records the percentage of unplanned works as a percentage of all works started, grouped by the type of organisation.

Table D.9 – Unplanned works as a percentage of actual starts (Source: SRWR Report 9a)

Period	Elec.	Gas	RA	Telec.	Water	Other
2020/21 Q1	58.6%	52.7%	5.9%	14.8%	68.3%	1.5%
2020/21 Q2	38.2%	29.0%	3.4%	12.0%	50.3%	2.7%
2020/21 Q3	36.5%	37.6%	4.0%	12.2%	45.3%	2.4%
2020/21 Q4	43.2%	38.6%	4.4%	11.0%	60.1%	6.7%
2021/22 Q1	38.8%	29.9%	2.4%	10.4%	48.6%	1.7%
2021/22 Q2	43.0%	34.5%	2.3%	9.1%	53.3%	2.0%
2021/22 Q3	43.8%	46.4%	2.8%	10.2%	53.9%	2.5%
2021/22 Q4	40.8%	36.4%	2.7%	7.3%	51.0%	1.6%
2022/23 Q1	38.5%	32.5%	2.2%	6.7%	50.5%	1.9%
2022/23 Q2	40.5%	36.5%	2.2%	5.3%	53.0%	1.3%
2022/23 Q3	47.2%	49.0%	3.2%	6.5%	58.7%	7.9%
2022/23 Q4	43.8%	43.7%	3.1%	6.3%	56.4%	11.2%
2023/24 Q1	40.4%	36.9%	1.7%	6.0%	52.1%	4.3%
2023/24 Q2	34.0%	41.4%	2.6%	6.7%	49.8%	4.7%
2023/24 Q3	37.9%	54.4%	3.4%	7.7%	54.5%	6.7%
2023/24 Q4	35.9%	49.1%	3.8%	7.0%	58.2%	4.5%
2024/25 Q1	32.0%	39.5%	3.5%	8.2%	53.8%	4.3%
2024/25 Q2	29.6%	38.5%	3.4%	6.4%	52.6%	4.7%
2024/25 Q3	32.4%	52.4%	4.6%	6.6%	56.5%	2.8%
2024/25 Q4	29.6%	43.9%	4.5%	9.3%	56.4%	6.5%

Early and Late Starts 

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Where a works needs to begin earlier or later than the prescribed notice periods, a request can be made for an early or late start. This requires agreement from the other organisations who may be affected by the works.

The use of early starts and late starts can be a sign of good co-ordination. Where a window of opportunity exists to undertake works, it should be used. However, excessive use of early starts or late starts would suggest poor works planning.

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Early Starts 

This indicator records the percentage of works where an early start request has been made.

Table D.10 – Early starts as a percentage of actual starts
(Source: SRWR Report 10 and SRWR Report 9a)

Period	Roads Authority	Utility Company
2020/21 Q1	15.1%	10.2%
2020/21 Q2	14.5%	9.7%
2020/21 Q3	11.3%	9.1%
2020/21 Q4	13.5%	7.4%
2021/22 Q1	8.8%	7.8%
2021/22 Q2	9.0%	8.2%
2021/22 Q3	7.8%	8.5%
2021/22 Q4	9.7%	7.3%
2022/23 Q1	7.7%	7.4%
2022/23 Q2	7.8%	6.9%
2022/23 Q3	7.3%	6.0%
2022/23 Q4	5.2%	7.8%
2023/24 Q1	4.8%	7.9%
2023/24 Q2	6.0%	7.6%
2023/24 Q3	5.8%	7.1%
2023/24 Q4	5.5%	7.6%
2024/25 Q1	6.3%	7.2%
2024/25 Q2	6.3%	8.2%
2024/25 Q3	8.1%	7.3%
2024/25 Q4	8.5%	8.5%

Late Starts 

This indicator records the percentage of works where a late start request has been made.

Table D.11 – Late starts as a percentage of actual starts (Source: SRWR Report 10 and SRWR Report 9a)

Period	Roads Authority	Utility Company
2020/21 Q1	1.4%	0.7%
2020/21 Q2	1.1%	1.2%
2020/21 Q3	1.9%	0.4%
2020/21 Q4	1.8%	0.4%
2021/22 Q1	0.8%	0.3%
2021/22 Q2	1.3%	0.5%
2021/22 Q3	1.5%	0.6%
2021/22 Q4	0.7%	0.4%
2022/23 Q1	1.1%	0.6%
2022/23 Q2	1.3%	0.5%
2022/23 Q3	0.7%	0.4%
2022/23 Q4	0.6%	0.5%
2023/24 Q1	0.6%	0.6%
2023/24 Q2	0.7%	0.6%
2023/24 Q3	0.5%	0.4%
2023/24 Q4	0.4%	0.6%
2024/25 Q1	0.7%	0.4%
2024/25 Q2	1.1%	0.5%
2024/25 Q3	1.0%	0.6%
2024/25 Q4	0.8%	0.6%

Work extensions 

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Works extensions are used where works are not able to be completed by the expected completion date recorded on the register. They are granted to a utility company with the agreement of the affected roads authority. 

Excessive use of works extensions would suggest poor works planning.

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This indicator records the percentage of works where the completion date has been extended.

Table D.12 – Works extensions as a percentage of actual starts (Source: SRWR Report 12 and SRWR Report 9a)

Period	Roads Authorities	Utility Companies
2020/21 Q1	5.9%	7.9%
2020/21 Q2	7.4%	7.0%
2020/21 Q3	9.8%	7.5%
2020/21 Q4	9.7%	10.4%
2021/22 Q1	8.6%	7.2%
2021/22 Q2	7.3%	8.4%
2021/22 Q3	8.9%	8.5%
2021/22 Q4	7.5%	7.8%
2022/23 Q1	6.7%	8.2%
2022/23 Q2	7.2%	9.2%
2022/23 Q3	7.0%	10.5%
2022/23 Q4	6.2%	9.1%
2023/24 Q1	4.4%	9.1%
2023/24 Q2	5.8%	9.4%
2023/24 Q3	9.0%	10.2%
2023/24 Q4	6.0%	10.1%
2024/25 Q1	5.5%	9.3%
2024/25 Q2	5.7%	8.8%
2024/25 Q3	7.8%	9.5%
2024/25 Q4	6.6%	9.4%

Works awaiting closure and/or registration of final site reinstatement details

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On completion of road works on site, all organisations are required to record a works completion notice within 2 hours. For utility companies this should be followed by a “final site reinstatement details” notice within 5 days.

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This indicator shows how many works completion notices are outstanding at the end of each quarter. 

Note: Figures for 2020/21 Q1 were incorrectly inflated due to a problem with a SRWR upgrade. The incorrect figures have been removed.

Table D.13 – Works awaiting closure (Source: SRWR Report 16)

Period	Roads Authorities	Utility Companies
2020/21 Q1	N/A	N/A
2020/21 Q2	75	155
2020/21 Q3	61	63
2020/21 Q4	76	109
2021/22 Q1	24	119
2021/22 Q2	28	90
2021/22 Q3	32	141
2021/22 Q4	21	142
2022/23 Q1	16	129
2022/23 Q2	17	172
2022/23 Q3	19	231
2022/23 Q4	20	52
2023/24 Q1	17	89
2023/24 Q2	28	93
2023/24 Q3	71	30
2023/24 Q4	12	36
2024/25 Q1	11	33
2024/25 Q2	13	48
2024/25 Q3	16	42
2024/25 Q4	9	42

Note: Figures for 2020/21 Q1 were incorrectly inflated due to a problem with a SRWR upgrade. The incorrect figures have been removed.

This indicator shows how many final site reinstatement details notices are outstanding at the end of each quarter. 

 

Table D.14 – Utility works awaiting registration of final site reinstatement details (Source: SRWR Report 16) 

Period	Utility Companies
2020/21 Q1	N/A
2020/21 Q2	443
2020/21 Q3	562
2020/21 Q4	591
2021/22 Q1	399
2021/22 Q2	518
2021/22 Q3	462
2021/22 Q4	292
2022/23 Q1	363
2022/23 Q2	513
2022/23 Q3	412
2022/23 Q4	199
2023/24 Q1	278
2023/24 Q2	269
2023/24 Q3	377
2023/24 Q4	332
2024/25 Q1	337
2024/25 Q2	253
2024/25 Q3	291
2024/25 Q4	316

Note: Figures for 2020/21 Q1 were incorrectly inflated due to a problem with a SRWR upgrade. The incorrect figures have been removed.

Roads authority works registered per 100km 

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Roads authorities have been required to register qualifying road works in the Scottish Road Works Register (SRWR) since 2008, when the Transport (Scotland) Act 2005 was brought into force.

The number of works registered are influenced by many factors such as geographic location, political priorities, population, weather, available resources, budgets, road network lengths, etc. Consequently, for reporting purposes, authorities and transport Scotland operators are grouped with peer organisations and any view on their performance is relative. For this analysis the Commissioner groups authorities using data provided by the Scottish Collaboration of Transport Specialists (SCOTS).

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This indicator measures the number of road works registered on the SRWR by the roads authorities, including Transport Scotland.

Note: Transport Scotland data has been removed as their figures are very high and not comparable to the other groups.

Table D.15 – Works per 100 km for each SCOTS group and Transport Scotland (Source: SRWR Report Works per 100 km)

SCOTS Group	2020/21	2021/22	2022/23	2023/24	2024/25
City	52.3	75.1	61.5	100.3	94.4
Island	16.6	21.0	16.6	19.9	18.1
Rural	15.1	24.9	26.0	27.0	26.7
Semi-Urban	39.1	54.1	54.0	74.1	70.4
Transport Scotland	312.8	362.6	434.2	425.7	460.0

Undue delay (S125) notices issued by roads authorities to utility companies

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When a utility company does not complete their road works in a timeous manner, a roads authority has the power to serve an undue delay direction on the utility, directing that the works are completed within a specified time. These powers are granted under section 125 of the New Roads and Street Works Act 1991 (NRSWA).

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This indicator shows how often a roads authority issued a S125 undue delay direction to a utility company.

Table D.16 – Undue delay (S125) notices issued by roads authorities (Source: SRWR Report 17e)

Roads Authority	2020/21	2021/22	2022/23	2023/24	2024/25
Aberdeen City Council	23	23	14	23	2
Aberdeenshire Council	0	0	0	3	0
Angus Council	0	1	1	0	0
Argyll & Bute Council	0	1	2	2	1
City of Edinburgh Council	2	5	18	9	2
Clackmannanshire Council	3	7	5	3	0
Dumfries & Galloway Council	3	7	1	4	0
Dundee City Council	0	0	0	0	3
East Ayrshire Council	0	1	2	0	0
East Lothian Council	1	1	159	158	23
Falkirk Council	14	9	13	1	0
Fife Council	0	0	19	10	5
Glasgow City Council	6	2	1	0	1
Midlothian Council	9	15	114	18	20
North Lanarkshire Council	0	3	6	7	2
Perth & Kinross Council	42	13	11	2	5
Renfrewshire Council	0	0	0	2	0
Scottish Borders Council	0	0	23	15	7
Shetland Islands Council	0	0	0	0	1
South Lanarkshire Council	3	11	0	2	2
Stirling Council	0	0	2	1	2
Transport Scotland	0	0	0	3	0
West Dunbartonshire Council	0	0	0	0	1
West Lothian Council	1	3	3	23	10

Utility company interim reinstatements 

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Utility companies are permitted to use a temporary road surface to allow a road to be reopened to the travelling public. This temporary road surface is called an interim reinstatement.

Interim reinstatements should be replaced with a permanent road surface within 6 months. If they are not made permanent in this time without the permission of the roads authority the permanent reinstatement is considered overdue.

The use of interim reinstatements should be minimised to avoid repeat visits and excessive disruption to road users.

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This indicator shows the number of interim reinstatements made permanent, against the number of interim reinstatements overdue to be made permanent, without agreement from a roads authority, at each quarter’s end. 

Table D.17 – Utility company interim reinstatements (Source: SRWR Report 14 and report 18) 

Period	Permanent reinstatements overdue	Interims made permanent
2020/21 Q1	820	2,044
2020/21 Q2	543	1,508
2020/21 Q3	555	1,981
2020/21 Q4	474	1,982
2021/22 Q1	392	1,888
2021/22 Q2	462	1,624
2021/22 Q3	456	2,426
2021/22 Q4	512	1,938
2022/23 Q1	514	1,636
2022/23 Q2	578	1,262
2022/23 Q3	679	1,273
2022/23 Q4	655	1,045
2023/24 Q1	760	1,032
2023/24 Q2	742	1,416
2023/24 Q3	577	1,155
2023/24 Q4	592	1,066
2024/25 Q1	548	871
2024/25 Q2	623	1,031
2024/25 Q3	543	1,153
2024/25 Q4	505	795

Misuse of traffic management type “not yet known”

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Organisations are required to provide details of their intended traffic management for each of their road works sites. When registering an expected start date, it is not acceptable to record “Not Yet Known” as the traffic management layout.

It is expected that the correct traffic management types are populated in the SRWR for all road works. This information is used for co-ordination and displayed on the Scottish Road Works Online site. Information must be as accurate as possible to highlight the impact and severity of the works. 

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This indicator measures how often a 7 day notice (in advance of planned Substantial, Major and Standard Works), a 24 hour notice (in advance of planned Remedial or Minor Works) or a 2 hour notice (for Urgent and Emergency Works) is recorded on the register describing traffic management to be used as “Not Yet Known”. As traffic management types should always be known in advance of works the Commissioner considers it unacceptable for this information to be missing. 

Table D.18 – Roads authorities and utility companies registering works with traffic management type “not yet known”  (Source: SRWR Report 29)

Period	Roads Authorities	Utility Companies
2020/21 Q1	2	50
2020/21 Q2	6	53
2020/21 Q3	7	37
2020/21 Q4	15	30
2021/22 Q1	19	23
2021/22 Q2	2	23
2021/22 Q3	6	45
2021/22 Q4	9	15
2022/23 Q1	13	8
2022/23 Q2	10	31
2022/23 Q3	24	10
2022/23 Q4	8	21
2023/24 Q1	4	7
2023/24 Q2	8	9
2023/24 Q3	1	15
2023/24 Q4	4	10
2024/25 Q1	4	29
2024/25 Q2	9	5
2024/25 Q3	2	20
2024/25 Q4	3	10

Works registered with missing contact details

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Organisations are required to provide contact details of the contractor carrying out road works and details of the person responsible for works registered on the Scottish Road Works Register (SRWR).

Each road works notice recorded in the SRWR must include the originator name, the originator telephone number, the contractor name and the contractor telephone number. At the very latest, these four fields must be populated when an actual start notice is registered for a works.

Contact details entered in the SRWR by roads authorities and utility companies undertaking road works are expected to be accurate. This information is required for co-ordination and co-operation.

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This indicator measures the number of works are recorded on the register without the contact details provided.

Table D.19 – Roads authorities and utility companies works registered with missing contact details (Source: SRWR Report 30)

Period	Roads Authorities	Utility Companies
2020/21 Q1	2	46
2020/21 Q2	41	80
2020/21 Q3	45	63
2020/21 Q4	17	141
2021/22 Q1	12	334
2021/22 Q2	22	61
2021/22 Q3	12	256
2021/22 Q4	25	719
2022/23 Q1	9	325
2022/23 Q2	9	82
2022/23 Q3	7	158
2022/23 Q4	19	444
2023/24 Q1	5	99
2023/24 Q2	24	73
2023/24 Q3	4	57
2023/24 Q4	6	52
2024/25 Q1	24	84
2024/25 Q2	31	126
2024/25 Q3	23	105
2024/25 Q4	11	153

Sample inspections undertaken by roads authorities and utility company failure rate

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Sample inspections are undertaken by the roads authorities on a 30% randomly generated sample of utility company road works. Inspections are carried out at various stages during the works and the reinstatement guarantee period.

When a utility company fails more than 10% of their sample inspections a roads authority may place that utility on an improvement plan. 

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Inspections undertaken by roads authorities

The roads authorities are required to set targets of around 30% of works in their area. These targets are shared between the 3 sample inspections categories (A, B & C). They are expected to carry out enough inspections to meet these targets. The Sample Inspections carried out by each roads authority is shown below:

Table D.20 – Sample inspections undertaken by roads authorities (Source: SRWR Quarterly Dashboard)

Roads Authority	Inspections Done	Sample Size	Sample % Done
Aberdeen City Council	854	857	99.6%
Aberdeenshire Council	902	912	98.9%
Angus Council	402	441	91.2%
Argyll & Bute Council	430	435	98.9%
City of Edinburgh Council	2299	2275	101.1%
Clackmannanshire Council	205	223	91.9%
Comhairle nan Eilean Siar	42	42	100.0%
Dumfries & Galloway Council	838	819	102.3%
Dundee City Council	735	811	90.6%
East Ayrshire Council	629	699	90.0%
East Dunbartonshire Council	592	605	97.9%
East Lothian Council	673	720	93.5%
East Renfrewshire Council	635	629	101.0%
Falkirk Council	686	687	99.9%
Fife Council	1265	1300	97.3%
Glasgow City Council	3473	3458	100.4%
Highland Council	894	964	92.7%
Inverclyde Council	175	246	71.1%
Midlothian Council	461	465	99.1%
Moray Council	365	375	97.3%
North Ayrshire Council	649	634	102.4%
North Lanarkshire Council	1476	1536	96.1%
Orkney Islands Council	40	66	60.6%
Perth & Kinross Council	747	729	102.5%
Renfrewshire Council	748	792	94.4%
Scottish Borders Council	659	678	97.2%
Shetland Islands Council	42	45	93.3%
South Ayrshire Council	477	510	93.5%
South Lanarkshire Council	1557	1551	100.4%
Stirling Council	457	465	98.3%
Transport Scotland	270	276	97.8%
West Dunbartonshire Council	333	333	100.0%
West Lothian Council	752	729	103.2%

Category A inspection results – Undertaken while works are in progress

Category A inspections check that works are carried out safely and that signs, barriers, safety zones, compaction, layer depth, etc., comply with Safety at Street Works and Road Works: A Code of Practice and the Specification for the Reinstatement for Openings in Roads (SROR). 

Table D.21 – Category A sample inspection pass rates (Source: SRWR Quarterly Inspection Report)

Type	Organisation	Passed	Inspected	Pass %
Electricity	Electricity Network Company Ltd	2	2	100.0%
Electricity	Energy Assets Networks	2	3	66.7%
Electricity	Last Mile Electricity Limited	15	18	83.3%
Electricity	mua Electricity Limited	5	5	100.0%
Electricity	Optimal Power Networks Limited	1	1	100.0%
Electricity	Scottish Hydro Electric Power Distribution	149	166	89.8%
Electricity	SP Energy Networks	797	859	92.8%
Gas	Energy Assets Pipelines	4	5	80.0%
Gas	GTC Pipelines Limited	10	12	83.3%
Gas	Indigo Pipelines	1	1	100.0%
Gas	Last Mile Gas Limited	2	3	66.7%
Gas	National Gas Transmission Plc	3	3	100.0%
Gas	SGN	764	820	93.2%
Other	Network Rail	11	11	100.0%
Other	Royal Mail	1	1	100.0%
Telecoms	BT	1,940	2,065	93.9%
Telecoms	CityFibre Metro Networks Ltd	191	204	93.6%
Telecoms	Commsworld Limited	2	2	100.0%
Telecoms	Cornerstone Telecommunications Infrastructure Limited	2	2	100.0%
Telecoms	EE Limited	15	15	100.0%
Telecoms	GoFibre Holdings Limited	29	31	93.5%
Telecoms	Hutchison 3G	7	7	100.0%
Telecoms	Hyperoptic	25	25	100.0%
Telecoms	InFocus Public Networks	1	1	100.0%
Telecoms	Lothian Broadband Networks Limited	46	55	83.6%
Telecoms	Neos Networks	3	3	100.0%
Telecoms	Netomnia Limited	56	59	94.9%
Telecoms	Nexfibre Networks Limited	110	124	88.7%
Telecoms	Sky UK	1	1	100.0%
Telecoms	Telefonica UK	16	16	100.0%
Telecoms	Trooli Ltd	1	1	100.0%
Telecoms	Virgin Media Limited	423	455	93.0%
Telecoms	Vodafone Limited	20	23	87.0%
Water	Scottish Water	1,998	2,164	92.3%

Note: Utility companies with no inspection against their works have been omitted.

Category B inspection results – Undertaken within the six month period following interim or permanent reinstatement

Category B inspections check that works are completed to the proper standards shortly after the works are complete. Checking for items, such as edge depression, crowning, etc., in accordance with the SROR.

Table D.22 – Category B sample inspection pass rates (Source: SRWR Quarterly Inspection Report)

Type	Organisation	Passed	Inspected	Pass %
Electricity	Last Mile Electricity Limited	7	8	87.5%
Electricity	mua Electricity Limited	2	2	100.0%
Electricity	Scottish Hydro Electric Power Distribution	152	159	95.6%
Electricity	SP Energy Networks	794	836	95.0%
Gas	Energy Assets Pipelines	4	4	100.0%
Gas	ES Pipelines Limited	1	1	100.0%
Gas	GTC Pipelines Limited	10	10	100.0%
Gas	Last Mile Gas Limited	0	1	0.0%
Gas	SGN	775	801	96.8%
Other	Network Rail	1	1	100.0%
Other	Royal Mail	1	2	50.0%
Telecoms	BT	2204	2302	95.7%
Telecoms	CityFibre Metro Networks Ltd	592	619	95.6%
Telecoms	Commsworld Limited	19	22	86.4%
Telecoms	EE Limited	17	19	89.5%
Telecoms	GoFibre Holdings Limited	103	106	97.2%
Telecoms	Hutchison 3G	4	4	100.0%
Telecoms	Hyperoptic	27	28	96.4%
Telecoms	Lothian Broadband Networks Limited	69	75	92.0%
Telecoms	Neos Networks	5	6	83.3%
Telecoms	Netomnia Limited	69	75	92.0%
Telecoms	Nexfibre Networks Limited	170	181	93.9%
Telecoms	Telefonica UK	11	13	84.6%
Telecoms	Trooli Ltd	10	10	100.0%
Telecoms	Virgin Media Limited	624	649	96.1%
Telecoms	Vodafone Limited	14	16	87.5%
Water	Scottish Water	2100	2185	96.1%

Note: Utility companies with no inspection against their works have been omitted.

Category C inspection results – Undertaken within the three month period preceding the end of the guarantee period

Category C inspections check that works are constructed to the proper standards in accordance with the SROR, carried out towards the end of the guarantee period set for the reinstatement. Greater focus is given to edge cracking, surface depression and surface regularity.

Table D.23 – Category C sample inspection pass rates (Source: SRWR Quarterly Inspection Report)

Type	Organisation	Passed	Inspected	Pass %
Electricity	Last Mile Electricity Limited	7	8	87.5%
Electricity	mua Electricity Limited	2	2	100.0%
Electricity	Scottish Hydro Electric Power Distribution	158	163	96.9%
Electricity	SP Energy Networks	819	843	97.2%
Gas	Energy Assets Pipelines	4	6	66.7%
Gas	ES Pipelines Limited	1	1	100.0%
Gas	GTC Pipelines Limited	8	10	80.0%
Gas	Last Mile Gas Limited	1	1	100.0%
Gas	SGN	778	803	96.9%
Other	Network Rail	0	1	0.0%
Other	Royal Mail	2	2	100.0%
Telecoms	BT	2,250	2,312	97.3%
Telecoms	CityFibre Metro Networks Ltd	1,683	1,875	89.8%
Telecoms	Commsworld Limited	25	26	96.2%
Telecoms	EE Limited	24	24	100.0%
Telecoms	GoFibre Holdings Limited	104	106	98.1%
Telecoms	Hutchison 3G	4	4	100.0%
Telecoms	Hyperoptic	27	28	96.4%
Telecoms	Lothian Broadband Networks Limited	58	61	95.1%
Telecoms	Neos Networks	12	13	92.3%
Telecoms	Netomnia Limited	66	78	84.6%
Telecoms	Nexfibre Networks Limited	160	165	97.0%
Telecoms	Telefonica UK	14	14	100.0%
Telecoms	Trooli Ltd	22	23	95.7%
Telecoms	Virgin Media Limited	629	652	96.5%
Telecoms	Vodafone Limited	15	16	93.8%
Telecoms	Voneus Limited	5	10	50.0%
Water	Scottish Water	2092	2177	96.1%

Note: Utility companies with no inspection against their works have been omitted.

Substandard traffic management from inspection results

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In addition to sample inspections, roads authorities may also carry out inspections at their discretion. When any works are inspected while in progress, the authority will check that the works are carried out safely and that signs, barriers and safety zones comply with Safety at Street Works and Road Works: A Code of Practice.

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This indicator considers the number of times an authority has recorded that utility works have not met the safety standards required. This report shows the number of inspection results recorded which describe substandard traffic management as a reason for failure.

Table D.24 – Substandard traffic management from inspection results (Source: SRWR Report 19)

Period	Substandard TM
2020/21 Q1	185
2020/21 Q2	297
2020/21 Q3	302
2020/21 Q4	270
2021/22 Q1	294
2021/22 Q2	220
2021/22 Q3	247
2021/22 Q4	311
2022/23 Q1	314
2022/23 Q2	350
2022/23 Q3	407
2022/23 Q4	290
2023/24 Q1	248
2023/24 Q2	259
2023/24 Q3	315
2023/24 Q4	252
2024/25 Q1	254
2024/25 Q2	257
2024/25 Q3	260
2024/25 Q4	287

Inspection Results Recorded Late

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When a roads authority carries out an inspection the result should be recorded on the register no later than the day following the inspection.

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This indicator tracks how often an authority records inspection results late. As this is the first year this metric has been measured there is no trend graph.

Table D.25 – Inspections recorded late (Source: SRWR Report 32)

Roads Authority	2024/25
Aberdeen City Council	0
Aberdeenshire Council	13
Angus Council	158
Argyll & Bute Council	90
City of Edinburgh Council	149
Clackmannanshire Council	6
Comhairle nan Eilean Siar	0
Dumfries & Galloway Council	3
Dundee City Council	54
East Ayrshire Council	168
East Dunbartonshire Council	9
East Lothian Council	2
East Renfrewshire Council	0
Falkirk Council	0
Fife Council	16
Glasgow City Council	31
Highland Council	15
Inverclyde Council	4
Midlothian Council	1
Moray Council	9
North Ayrshire Council	16
North Lanarkshire Council	19
Orkney Islands Council	5
Perth & Kinross Council	36
Renfrewshire Council	13
Scottish Borders Council	35
Shetland Islands Council	6
South Ayrshire Council	69
South Lanarkshire Council	4
Stirling Council	1
Transport Scotland	38
West Dunbartonshire Council	0
West Lothian Council	26

Outstanding Final Inspections

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When a roads authority finds a defect with a utility company’s work during their inspections they will record such failures on the register. The authority is expected to revisit the site of the failure regularly until the utility company work has completed any remedial repairs to the satisfaction of the roads authority. Once the defect is repaired the authority will record a Final Inspection to show defect has been resolved.

The Commissioner expects all defects to be revisited and inspected by the roads authority at least every 6 months.

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This indicator measures how many outstanding defect reports there are at the end of the year which have not had a follow up inspection in the last 6 months. As this is the first year this metric has been measured there is no trend graph.

Table D.26– Outstanding Final Inspections (Source: SRWR Report 33)

Roads Authority	2024/25
Aberdeen City Council	37
Aberdeenshire Council	10
Angus Council	182
Argyll & Bute Council	24
City of Edinburgh Council	1,818
Clackmannanshire Council	3
Comhairle nan Eilean Siar	10
Dumfries & Galloway Council	40
Dundee City Council	0
East Ayrshire Council	0
East Dunbartonshire Council	102
East Lothian Council	80
East Renfrewshire Council	26
Falkirk Council	20
Fife Council	88
Glasgow City Council	1,439
Highland Council	308
Inverclyde Council	74
Midlothian Council	4
Moray Council	330
North Ayrshire Council	11
North Lanarkshire Council	318
Orkney Islands Council	37
Perth & Kinross Council	1
Renfrewshire Council	93
Scottish Borders Council	220
Shetland Islands Council	0
South Ayrshire Council	1
South Lanarkshire Council	10
Stirling Council	0
Transport Scotland	361
West Dunbartonshire Council	57
West Lothian Council	98

Defects Overdue for Repair

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When a roads authority finds a defect with a utility company’s reinstatement or apparatus they will record such inspection failures on the register. The utility company should then carry out remedial repairs on the defects found.

The Commissioner expects all defects to be repaired by the utility company within 6 months.

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This indicator measures how many outstanding defect reports there are at the end of each quarter which have gone more than 6 months without remedial works planned to repair the defect. As this is the first year this metric has been measured there is no trend graph.

Table D.27 – Defects Overdue for Repair (Source: SRWR Report 34)

Utility Company	2024/25
BT	769
CityFibre Metro Networks Ltd	3
EE Limited	11
Energy Assets Pipelines	4
ES Pipelines Limited	24
ESP Electricity	2
Fulcrum Pipelines Limited	3
Glide Fibre Ltd	44
Gofibre Holdings Limited	2
GTC Pipelines Limited	7
Hutchison 3G	1
Hyperoptic	5
Last Mile Electricity Ltd.	49
Last Mile Gas Limited	8
Neos Networks	1
Netomnia Limited	6
Network Rail	2
Optimal Power Networks Ltd	1
Royal Mail	1
Scottish Hydro Electric Power Distribution	58
Scottish Water	1,737
SGN	364
Sky UK	3
SP Energy Networks	196
Telefonica UK	13
Trooli Ltd	1
Verizon	7
Virgin Media Limited	477
Vodafone Limited	41
Voneus Limited	4
Zayo	5

Note: Utility companies with no overdue defects have been omitted.

Compliance Notices Issued

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With the Transport (Scotland) Act 2019, the Commissioner has been given powers to issue Compliance Notices to roads authorities and utility companies when they fail to comply with specific sections of the Roads (Scotland) Act and the New Roads and Street Works Act. 

Failure to comply with a Compliance Notice may result in a financial penalty. 

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This indicator lists the Compliance Notices issued by the Commissioner over the period.

Table D.28.29 – Compliance Notices Issued (Source: SRWR)

Organisation	Duty breached
North Lanarkshire Council	Roads (Scotland) Act 1984 section 60(1) and (3A) (fencing and lighting of obstructions and excavations)
Fife Council	Roads (Scotland) Act 1984 section 60(1) and (3A) (fencing and lighting of obstructions and excavations)

Attendance at Area RAUC

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Roads authorities and utility companies are expected to attend local co-ordination meetings and Area RAUC(S) meetings on a regular basis to ensure that they are meeting their duty to co-operate. 

The Commissioner tracks each organisations attendance at the Area RAUC meetings.

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This indicated shows how many meeting each organisation attended, and how many they were expected to attend over the period.

Table D.30– Attendance at Area RAUC

Type	Organisation	Attended	Expected to Attend
RA	Aberdeen City Council	2	3
RA	Aberdeenshire Council	3	3
RA	Angus Council	3	3
RA	Argyll & Bute Council	3	3
RA	City of Edinburgh Council	3	3
RA	Clackmannanshire Council	3	3
RA	Comhairle nan Eilean Siar	3	3
RA	Dumfries & Galloway Council	3	3
RA	Dundee City Council	3	3
RA	East Ayrshire Council	3	3
RA	East Dunbartonshire Council	2	3
RA	East Lothian Council	2	3
RA	East Renfrewshire Council	2	3
RA	Falkirk Council	3	3
RA	Fife Council	3	3
RA	Glasgow City Council	3	3
RA	Highland Council	3	3
RA	Inverclyde Council	3	3
RA	Midlothian Council	3	3
RA	Moray Council	3	3
RA	North Ayrshire Council	3	3
RA	North Lanarkshire Council	3	3
RA	Orkney Islands Council	3	3
RA	Perth & Kinross Council	2	3
RA	Renfrewshire Council	3	3
RA	Scottish Borders Council	3	3
RA	Shetland Islands Council	2	3
RA	South Ayrshire Council	3	3
RA	South Lanarkshire Council	3	3
RA	Stirling Council	3	3
RA	Tay Road Bridge Joint Board	2	3
RA	Transport Scotland	12	12
RA	West Dunbartonshire Council	3	3
RA	West Lothian Council	2	3
Electricity	Advanced Electricity Networks Limited	0	1
Electricity	Aurora Utilities Limited	0	2
Electricity	Eclipse Power Networks Limited	1	12
Electricity	Electricity Network Company Ltd	1	12
Electricity	Energy Assets Networks	11	12
Electricity	ESP Electricity Limited	3	12
Electricity	Fulcrum Electricity Assets Ltd	1	12
Electricity	Indigo Power	4	9
Electricity	Last Mile Electricity Limited	9	12
Electricity	Moray Offshore Windfarm (West) Limited	0	3
Electricity	mua Electricity Limited	11	12
Electricity	NorthConnect	0	3
Electricity	Optimal Power Networks Limited	4	12
Electricity	Premier Transmission Limited	0	3
Electricity	Scottish Hydro Electric Power Distribution	1	12
Electricity	SP Energy Networks	9	9
Electricity	Vattenfall Networks Limited	0	2
Gas	Energy Assets Pipelines	11	12
Gas	ES Pipelines Limited	3	12
Gas	Fulcrum Pipeline Limited	1	12
Gas	GTC Pipelines Limited	8	12
Gas	Indigo Pipelines	4	9
Gas	Last Mile Gas Limited	9	12
Gas	mua Gas Limited	11	12
Gas	National Gas Transmission Plc	2	12
Gas	SGN	11	12
Other	Network Rail	12	12
Other	Royal Mail	12	12
Pipeline	BP	0	3
Pipeline	EnQuest	0	3
Pipeline	Exolum Pipeline System Limited	0	3
Pipeline	Ineos Chemicals Grangemouth Ltd	5	6
Pipeline	INEOS FPS	1	6
Pipeline	Petroineos Manufacturing Scotland Ltd	4	6
Pipeline	Shell UK Limited	1	6
Telecoms	Arqiva	1	12
Telecoms	Broadband for the Rural North Limited	0	1
Telecoms	BT	12	12
Telecoms	CityFibre Metro Networks Ltd	9	12
Telecoms	Commsworld Limited	2	12
Telecoms	Converged Communication Solutions Limited	10	12
Telecoms	Cornerstone Telecommunications Infrastructure Limited	10	12
Telecoms	EE Limited	10	12
Telecoms	Fibrus Networks GB Limited	5	0
Telecoms	Freshwave Facilities Limited	1	9
Telecoms	Glide Fibre Ltd	1	12
Telecoms	GoFibre Holdings Limited	9	12
Telecoms	Grain Communications	1	12
Telecoms	Hutchison 3G	10	12
Telecoms	Hyperoptic	8	12
Telecoms	InFocus Public Networks	2	12
Telecoms	Internetty Limited	1	9
Telecoms	Lothian Broadband Networks Limited	6	9
Telecoms	Lumen Technologies UK Limited	6	6
Telecoms	Neos Networks	8	12
Telecoms	Netomnia Limited	10	12
Telecoms	Nexfibre Networks Limited	1	12
Telecoms	Open Fibre Networks Ltd	1	12
Telecoms	Persimmon Homes Limited	1	6
Telecoms	Sky UK	8	9
Telecoms	Talk Talk Communications Limited	1	12
Telecoms	Telefonica UK	1	12
Telecoms	Trooli Ltd	9	9
Telecoms	Verizon	5	6
Telecoms	Virgin Media Limited	12	12
Telecoms	Vodafone Limited	11	12
Telecoms	Voneus Limited	2	9
Telecoms	Wifinity Limited	1	12
Telecoms	Zayo	4	9
Water	Scottish Water	12	12

Notes: 

No record was kept of the attendance at the East Area RAUC meeting held on 19 September 2024. For the purpose of this indicator all that were expected to attend were considered to be in attendance at this meeting.

Due to some utility companies being represented by their contractors some organisations may have been in attendance but have been marked as missing. Those organisations affected have been asked to make it clearer at the meeting who their representatives are attending on behalf of.

Gazetteer Updates

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Each roads authority is expected to load into the Scottish Road Works Register details of all roads which they are responsible for. This dataset is called the National Street Gazetteer.

All information contained in the register is referenced to the gazetteer, which is used to identify the geographic location of each item recorded on the register.

Roads authorities must provide an update to the Gazetteer each quarter. The Commissioner expects 4 updates each year.

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This indicator shows a count of gazetteer updates provided over the period. 

Table D.31.32 – Gazetteer Submissions

Organisation	Updates
Aberdeen City Council	4
Aberdeenshire Council	4
Angus Council	4
Argyll & Bute Council	4
City of Edinburgh Council	4
Clackmannanshire Council	4
Comhairle nan Eilean Siar	4
Dumfries & Galloway Council	4
Dundee City Council	4
East Ayrshire Council	4
East Dunbartonshire Council	4
East Lothian Council	4
East Renfrewshire Council	3
Falkirk Council	4
Fife Council	4
Glasgow City Council	4
Highland Council	4
Inverclyde Council	4
Midlothian Council	4
Moray Council	3
Network Rail	1
North Ayrshire Council	4
North Lanarkshire Council	4
Orkney Islands Council	3
Perth & Kinross Council	4
Renfrewshire Council	4
Scottish Borders Council	4
Shetland Islands Council	4
South Ayrshire Council	4
South Lanarkshire Council	4
Stirling Council	4
Transport Scotland	36 (out of 36)
West Dunbartonshire Council	4
West Lothian Council	4

Notes: 

While Network Rail are not a roads authority, they provide details of their level crossings for inclusion in the gazetteer.

Transport Scotland are subdivided into 9 operating companies and DBFOs. They are expected to provide 36 submissions a year.

Vault Updates

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The Community Apparatus Data Vault (Vault) allows the location of underground pipe and cable information to be shared using the Scottish Road Works Register (SRWR). The aim of the service is to enable access to information about all underground pipes and cables from one centralised location.

From 1 April 2024, all apparatus owners are required to submit details of any assets the install or maintain to Vault.

The data can be updated every 2 months. The Commissioner expects all organisations to provide data to vault 6 times a year.

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This indicator measures how many updates to Vault were provided over the period.

Table D.33 – Vault Submissions

Type	Organisation	Updates
RA	Aberdeen City Council	6
RA	Aberdeenshire Council	6
RA	Angus Council	6
RA	Argyll & Bute Council	6
RA	City of Edinburgh Council	6
RA	Clackmannanshire Council	0
RA	Comhairle nan Eilean Siar	6
RA	Dumfries & Galloway Council	6
RA	Dundee City Council	4
RA	East Ayrshire Council	4
RA	East Dunbartonshire Council	6
RA	East Lothian Council	4
RA	East Renfrewshire Council	0
RA	Falkirk Council	5
RA	Fife Council	0
RA	Glasgow City Council	6
RA	Highland Council	6
RA	Inverclyde Council	6
RA	Midlothian Council	6
RA	Moray Council	6
RA	North Ayrshire Council	6
RA	North Lanarkshire Council	6
RA	Orkney Islands Council	6
RA	Perth & Kinross Council	6
RA	Renfrewshire Council	5
RA	Scottish Borders Council	6
RA	Shetland Islands Council	6
RA	South Ayrshire Council	3
RA	South Lanarkshire Council	6
RA	Stirling Council	4
RA	Tay Road Bridge Joint Board	0
RA	Transport Scotland	51 (out of 60*)
RA	West Dunbartonshire Council	6
RA	West Lothian Council	6
Electricity	Advanced Electricity Networks Limited	0
Electricity	Aurora Utilities Limited	0
Electricity	Eclipse Power Networks Limited	0
Electricity	Electricity Network Company Ltd	6
Electricity	Energy Assets Networks	5
Electricity	ESP Electricity Limited	6
Electricity	Fulcrum Electricity Assets Ltd	0
Electricity	Indigo Power	0
Electricity	Last Mile Electricity Limited	4
Electricity	Moray Offshore Windfarm (West) Limited	0
Electricity	mua Electricity Limited	2
Electricity	NorthConnect	0
Electricity	Optimal Power Networks Limited	6
Electricity	Premier Transmission Limited	0
Electricity	Scottish Hydro Electric Power Distribution	5
Electricity	SP Energy Networks	6
Electricity	Vattenfall Networks Limited	0
Gas	Energy Assets Pipelines	5
Gas	ES Pipelines Limited	6
Gas	Fulcrum Pipeline Limited	0
Gas	GTC Pipelines Limited	6
Gas	Indigo Pipelines	0
Gas	Last Mile Gas Limited	0
Gas	mua Gas Limited	1
Gas	National Gas Transmission Plc	4
Gas	SGN	6
Other	Network Rail	0
Other	Royal Mail	5
Pipeline	BP	0
Pipeline	EnQuest	2
Pipeline	Exolum Pipeline System Limited	0
Pipeline	Ineos Chemicals Grangemouth Ltd	2
Pipeline	INEOS FPS	1
Pipeline	Petroineos Manufacturing Scotland Ltd	6
Pipeline	Shell UK Limited	0
Telecoms	Arqiva	5
Telecoms	Broadband for the Rural North Limited	0
Telecoms	BT	On demand†
Telecoms	CityFibre Metro Networks Ltd	6
Telecoms	Commsworld Limited	6
Telecoms	Converged Communication Solutions Limited	0
Telecoms	Cornerstone Telecommunications Infrastructure Limited	4
Telecoms	EE Limited	6
Telecoms	Fibrus Networks GB Limited	0
Telecoms	Freshwave Facilities Limited	0
Telecoms	Glide Fibre Ltd	0
Telecoms	GoFibre Holdings Limited	0
Telecoms	Grain Communications	0
Telecoms	Hutchison 3G	4
Telecoms	Hyperoptic	0
Telecoms	InFocus Public Networks	0
Telecoms	Internetty Limited	0
Telecoms	Lothian Broadband Networks Limited	2
Telecoms	Lumen Technologies UK Limited	6
Telecoms	Neos Networks	6
Telecoms	Netomnia Limited	5
Telecoms	Nexfibre Networks Limited	0
Telecoms	Open Fibre Networks Ltd	6
Telecoms	Persimmon Homes Limited	0
Telecoms	Sky UK	6
Telecoms	Talk Talk Communications Limited	0
Telecoms	Telefonica UK	4
Telecoms	Trooli Ltd	3
Telecoms	Verizon	0
Telecoms	Virgin Media Limited	5
Telecoms	Vodafone Limited	5
Telecoms	Voneus Limited	0
Telecoms	Wifinity Limited	0
Telecoms	Zayo	5
Water	Scottish Water	6

Notes: 

*Transport Scotland are subdivided into 10 operating companies, DBFOs and Traffic Scotland. They are expected to provide 60 submissions a year.

†BT provide their data on demand, meaning they do not have to submit every 2 months.

Reinstatement Quality Plans Approved

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Reinstatement Quality Plans provide a way for organisations to demonstrate their competence to execute road works and an ongoing commitment to improving quality by describing the quality control processes they have in place to ensure standards are met.

While the plans are called “Reinstatement” Quality Plans, the term “reinstatement” here covers not only the reinstatement of the excavation but all the associated activities relating to road works. Including, for example, details relating to planning, safety and excavation.

All utility companies must have a Reinstatement Quality Plan approved by the Commissioner before they commence road works.

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This indicator lists the organisations who have a Reinstatement Quality Plan in place which has been approved by the Commissioner.

Table D.34 – Utility Companies with a Reinstatement Quality Plan

Utility Company	Date approved
Arqiva	25/01/2024
Aurora Utilities Limited	16/01/2024
Broadband for the Rural North Limited	17/03/2025
BT	28/03/2023
CityFibre Metro Networks Ltd	11/01/2023
Commsworld Limited	22/02/2024
Converged Communication Solutions Limited	11/08/2023
Cornerstone Telecommunications Infrastructure Limited	14/12/2023
Eclipse Power Networks Limited	23/01/2024
EE Limited	29/03/2023
Electricity Network Company Ltd	15/03/2023
Energy Assets Networks	08/12/2022
Energy Assets Pipelines	08/12/2022
ES Pipelines Limited	30/03/2023
ESP Electricity Limited	30/03/2023
Fibrus Networks GB Limited	05/06/2023
Freshwave Facilities Limited	18/03/2025
Fulcrum Electricity Assets Ltd	30/11/2022
Fulcrum Pipeline Limited	30/11/2022
Glide Fibre Ltd	25/07/2024
GoFibre Holdings Limited	30/03/2023
Grain Communications	09/02/2023
GTC Pipelines Limited	15/03/2023
Hutchison 3G	29/03/2023
Hyperoptic	29/03/2023
Indigo Pipelines	26/04/2023
Indigo Power	26/04/2023
InFocus Public Networks	11/08/2023
Internetty Limited	13/08/2024
Last Mile Electricity Limited	21/03/2024
Last Mile Gas Limited	20/03/2023
Lothian Broadband Networks Limited	17/04/2023
Lumen Technologies UK Limited	15/06/2023
Moray Offshore Windfarm (West) Limited	30/03/2023
mua Electricity Limited	21/03/2024
mua Gas Limited	13/03/2023
National Gas Transmission Plc	10/05/2023
Neos Networks	24/11/2023
Netomnia Limited	29/03/2023
Network Rail	17/03/2023
Nexfibre Networks Limited	23/03/2023
Open Fibre Networks Ltd	15/03/2023
Optimal Power Networks Limited	30/03/2023
Persimmon Homes Limited	05/02/2024
Royal Mail	20/03/2023
Scottish Hydro Electric Power Distribution	05/02/2024
Scottish Water	10/03/2023
SGN	02/03/2023
Sky UK	30/11/2022
SP Energy Networks	18/11/2022
Telefonica UK	12/07/2023
Trooli Ltd	29/03/2023
Verizon	19/05/2023
Virgin Media Limited	02/03/2023
Vodafone Limited	29/03/2023
Voneus Limited	09/07/2024
Wifinity Limited	14/06/2023
Zayo	13/06/2023

Note: Utility companies without an approved reinstatement quality plan have been omitted.